Frequently Asked Questions
Everything you need to know about Velasca products, shipping, and our Italian craftsmanship.
Where are Velasca products manufactured?
Every pair of Velasca shoes is handmade in Montegranaro, Italy, by expert artisans who have mastered the centuries-old tradition of Italian shoemaking.
How long does international shipping take?
We offer worldwide shipping. Orders are typically processed within 24 hours and delivered within 3-5 business days via our express courier partners.
Can I return or exchange my order if the fit isn't right?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition. Exchanges for a different size are free of charge to ensure you get the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer installment payments via Klarna.
How should I care for my leather shoes?
To preserve the quality of the leather, we recommend using cedar shoe trees after every wear and applying a high-quality nourishing cream every 2-3 weeks.
How do I determine my correct size?
Our shoes generally follow standard European sizing. We provide a detailed size guide on each product page, including a centimeter conversion chart to help you choose accurately.